Contact us
About a booking?
The restaurant can see your booking and change it fastest. Their phone number is on your confirmation and on their booking page.
TODO (owner): Add your support hours and typical reply time (e.g. "We reply within one working day"), and a phone number if you want one listed.
Seato is made by Glasgow GFX, Glasgow. When you email us about a booking, please include the restaurant's name and your booking reference, but never send card details.
Change or cancel a booking
- 1
Open your booking
On your booking confirmation (on the web or in the Seato app), tap Manage or cancel. Can't find your confirmation? Contact the restaurant and they'll find your booking.
- 2
Find your booking
Enter your booking reference (it's on your confirmation, for example EMB-K7Q2XD) and the last four digits of the mobile number you booked with.
- 3
Cancel, or call
Tap Cancel this booking and confirm. To change the time, the date or the number of people, call the restaurant: they can move it for you on the host stand.
If the restaurant took a deposit, whether it's refunded depends on the restaurant's own cancellation terms, which you'll see before you book. See our booking terms.
Questions from guests
I haven't had a confirmation.
Check the mobile number and email you booked with, and your junk folder. If it still hasn't arrived, contact the restaurant directly: they can see every booking on their host stand and confirm it for you.
I'm running late.
Please call the restaurant. Your table is held for the time on your confirmation, and a quick call lets them hold it for you or find you another.
How do I tell the restaurant about an allergy?
Add it in the “Allergies or dietary needs” box when you book, and it's passed to the kitchen. If you'd rather not put it in writing, leave the box empty and tell the restaurant in person.
How do deposits work?
Some restaurants ask for a deposit, for example for larger groups, and you'll see the amount before you confirm. The deposit comes off your bill on the night. If you cancel, the restaurant's own cancellation terms decide whether it is refunded.
What does “Remember me” do?
It saves your name and number on your own device (in the iPhone or Android secure keychain) so you can book faster next time. It isn't shared with anyone. Untick it, or tap “Not you?”, to remove it.
I want to change the time or the number of people.
Contact the restaurant and they can change it for you on the host stand. If they're closed, you can cancel the booking yourself (see above) and book again.
Delete your data
When you book, the restaurant is responsible for your details (it's the data controller) and Glasgow GFX looks after them on its behalf (the processor). You can ask for a copy of your details, a correction or deletion at any time, free of charge.
Details a restaurant holds
Ask the restaurant you booked with. Or email support@glasgowgfx.co.uk with the subject “Data request”, the restaurant's name and the mobile number you booked with. We'll make sure the restaurant gets it and help them act on it. We may ask you to confirm it's you before we change or delete anything.
Details on your phone
If you ticked Remember me, your name and number are saved on your device only. Untick it on the details step, or tap Not you?, and they're removed from your device.
Restaurants and staff
To close a venue's account, export your guest book or remove a staff member, email support@glasgowgfx.co.uk from the address we have on file.
Read the full privacy policy. You can also complain to the Information Commissioner's Office at ico.org.uk.
Questions from staff
How do I sign in?
Open the app, tap “I work here”, choose your venue and enter your staff PIN. Your manager sets the PIN. If you've forgotten it, ask your manager or email us.
I made a mistake. Can I undo it?
Yes. Every change on the host stand shows an Undo straight away: moving a table, changing a time, marking a no-show. On an iPad with a keyboard, press Z.
How do I move a booking?
On the diary, drag the booking to another table or time. If it would clash with another booking it refuses and puts it back. Long-press any booking for quick actions: move to a free table, shift the time, change the party size, mark a VIP.
A walk-in has arrived and we're full.
Add them to the waitlist. Seato quotes a wait from the live floor, and you can seat them in one tap when a table frees up.
What is Flow?
Flow is the push-button view of the host stand. Every table is one key, drawn as a simple shape: a red disc filling up while they dine, a yellow square when they want the bill, a blue half-circle when a booking is due, black with a red triangle when a table is running over. One press does the next thing, and Copilot suggests moves like chasing a late party or briefing the kitchen.
What happens when I seat a table?
On the GFX till, seating a table opens its tab on the till. When the bill is closed, the spend is added to the guest's profile so you'll recognise them next time.
A guest has asked us to delete their details.
Email support@glasgowgfx.co.uk with the guest's name and the booking reference or mobile number, and we'll help you act on it. As the restaurant, you're the controller of that data; we process it for you.
Keyboard shortcuts
On an iPad with a keyboard (hold ⌘ to see them) or on the web host stand.
- N
- New booking
- W
- Seat a walk-in
- 1 – 6
- Switch tab: Diary, Floor, Flow, Waitlist, Guests, Insights
- F
- Flow
- P
- Preview the rush / back to live
- Z
- Undo the last change
- ⌘ K
- Find anything: a booking, a guest, a table, a time